Last Updated: May 2026

SP-CRM is a cloud-based Software as a Service (SaaS) platform owned and operated by Supriya Prabhat. This Shipping, Delivery & Exchange Policy explains how access to our digital services is delivered to customers after registration or subscription purchase.

1. Nature of Services

SP-CRM provides digital software services delivered electronically through the internet.

We do not manufacture, sell, or ship physical products. Accordingly:

• No physical shipment is involved.
• No courier or logistics service is required.
• No shipping charges apply.
• No delivery address is required for service activation.

All services are delivered digitally through the SP-CRM platform.

2. Service Activation

Users may create an account directly through the SP-CRM website.

Upon successful registration:

• A user account is created.
• An organization workspace may be established.
• Basic platform access may be granted immediately.
• Login credentials and verification information may be sent electronically.

Access times may vary depending on system availability, verification requirements, and network conditions.

3. Subscription Delivery

For paid subscription purchases:

• Access to premium features is generally activated automatically after successful payment confirmation.
• Subscription upgrades may take effect immediately or within a reasonable processing period.
• Users may receive payment confirmations through email or platform notifications.

In rare circumstances, activation may be delayed due to:

• Payment verification requirements
• Banking delays
• Payment gateway processing issues
• Technical maintenance
• Security reviews

4. Digital Delivery Timeline

Under normal circumstances:

Delivery times are estimates and may vary depending on technical or operational factors.

5. Failed Delivery or Activation

If access to purchased services is not activated within a reasonable period:

Users should contact our support team with:

• Registered email address
• Organization name
• Payment reference number
• Date of purchase
• Description of the issue

Our team will investigate and resolve the issue as quickly as reasonably possible.

6. Custom Development and Implementation Services

SP-CRM may provide:

• Custom CRM development
• Software customization
• Data migration
• Training services
• Implementation services
• Consulting services

Delivery schedules for such services are governed by:

• Project agreements
• Statements of work
• Service contracts
• Approved project timelines

Estimated completion dates may change based on project requirements, client feedback, revisions, dependencies, or unforeseen circumstances.

7. Exchange Policy

Because SP-CRM provides digital software services rather than physical goods:

• Product exchanges are generally not applicable.
• Digital subscriptions cannot be exchanged for alternative products after activation.
• Subscription plan upgrades or downgrades may be available where supported by the platform.

Requests for plan changes will be evaluated according to the applicable subscription terms.

8. Subscription Upgrades and Downgrades

Users may request changes to their subscription plans.

Depending on the selected plan and platform configuration:

• Upgrades may become effective immediately.
• Downgrades may become effective immediately or at the next billing cycle.
• Feature availability may change according to the selected plan.

Any associated billing adjustments will be handled according to the applicable pricing and billing policies.

9. Service Availability

Delivery of digital services depends on:

• Internet connectivity
• Hosting infrastructure
• Payment gateway availability
• Third-party service providers
• Scheduled maintenance activities

SP-CRM shall not be responsible for delays caused by circumstances beyond our reasonable control.

10. Contact Information

For delivery-related issues, activation concerns, subscription assistance, or account access problems, please contact:

SP-CRM
Owner: Supriya Prabhat
Patna, Bihar, India

Email: support@sprabhat.in
Phone: +91 8317761879
Website: crm.sprabhat.in