Last Updated: May 2026

At SP-CRM, we strive to provide reliable software solutions and excellent customer support. This Cancellation & Refund Policy explains the conditions under which subscriptions may be cancelled and refund requests may be considered.

By purchasing or subscribing to SP-CRM services, you agree to the terms outlined in this policy.

1. About SP-CRM

SP-CRM is owned and operated by Supriya Prabhat, a Proprietorship business located in Patna, Bihar, India.

Website: crm.sprabhat.in
Email: support@sprabhat.in
Phone: +91 8317761879
Location: Patna, Bihar, India

2. Subscription Cancellation

Users may cancel their subscription at any time through their account dashboard or by contacting our support team.

Cancellation of a subscription will:

• Prevent future subscription renewals, where applicable.
• Allow access to paid features until the end of the current billing period unless otherwise specified.
• Not automatically generate a refund for payments already made.
• Not affect outstanding payment obligations incurred before cancellation.

SP-CRM reserves the right to discontinue or suspend services in accordance with our Terms & Conditions.

3. Free Trial and Free Plan

SP-CRM may provide free registration, trial access, or limited free features.

Users are encouraged to evaluate the platform during the free access period before purchasing a subscription.

No refund shall be provided solely because a user chooses not to continue using the platform after a free trial or free usage period.

4. Refund Eligibility

Refund requests are reviewed on a case-by-case basis.

Submitting a refund request does not guarantee approval.

Each request is evaluated based on factors including:

• Nature of the issue reported.
• Duration of platform usage.
• Subscription type purchased.
• Technical problems experienced.
• Service delivery status.
• Compliance with SP-CRM policies.

Refund decisions are made at the sole discretion of SP-CRM after reasonable review.

5. Situations Where Refunds May Be Considered

Refund requests may be considered in circumstances such as:

• Duplicate payments made by mistake.
• Incorrect billing due to a verified system error.
• Subscription charges processed despite a valid cancellation request.
• Major technical issues that substantially prevent use of paid services and cannot be resolved within a reasonable timeframe.
• Exceptional situations approved by SP-CRM management.

Supporting information may be requested before processing any refund.

6. Situations Where Refunds May Not Be Granted

Refunds will generally not be provided in the following situations:

• Change of mind after purchase.
• Failure to use purchased features.
• Lack of technical knowledge or training.
• Dissatisfaction with features that were clearly described before purchase.
• User-side internet connectivity issues.
• Device incompatibility not caused by SP-CRM.
• Violation of Terms & Conditions.
• Account suspension due to misuse, abuse, fraud, or policy violations.
• Partial use of a billing period after subscription activation.
• Requests made after an unreasonable period following purchase.

7. Custom Development and Professional Services

SP-CRM may provide:

• Custom software development
• CRM customization
• Data migration services
• Implementation services
• Training services
• Consulting services

Unless otherwise agreed in writing, payments for custom development, implementation, consulting, onboarding, configuration, and related professional services are generally non-refundable once work has commenced.

Specific project agreements may contain separate refund terms, which shall prevail over this policy for those services.

8. Subscription Downgrades

If a user chooses to downgrade their subscription plan:

• Changes may take effect immediately or at the end of the current billing cycle, depending on system configuration.
• Previously paid subscription fees will generally not be refunded.
• Access to certain premium features may be reduced or removed after the downgrade becomes effective.

9. Account Suspension and Termination

SP-CRM reserves the right to suspend or terminate accounts in accordance with our Terms & Conditions.

No refund shall be provided where suspension or termination occurs due to:

• Violation of platform policies.
• Fraudulent activity.
• Security concerns.
• Abuse of services.
• Unauthorized access attempts.
• Illegal activities.
• Non-payment of subscription fees.

10. Refund Request Process

To request a refund, users must contact:

Email: support@sprabhat.in

Refund requests should include:

• Registered account email address.
• Organization name.
• Transaction details.
• Date of payment.
• Reason for the refund request.
• Supporting screenshots or documentation where applicable.

Incomplete requests may delay processing.

11. Refund Review Timeline

Upon receiving a complete refund request:

1. SP-CRM will review the request.
2. Additional information may be requested if necessary.
3. A decision will be communicated through the registered email address.

Review times may vary depending on the complexity of the request.

12. Approved Refund Processing

If a refund is approved:

• The refund will be processed through the original payment method whenever possible.
• Processing times may vary depending on banks, payment gateways, and financial institutions.
• SP-CRM is not responsible for delays caused by third-party payment processors or banking networks.

13. Data Access After Cancellation

Users may retain access to their data during the applicable subscription period, subject to platform policies.

Where supported, users may export their data before account closure or deletion.

After account termination and expiration of applicable retention periods, data may be permanently removed from active systems and backups in accordance with our data management practices.

14. Changes to This Policy

SP-CRM reserves the right to update or modify this Cancellation & Refund Policy at any time.

Revised versions will be published on the website with an updated effective date.

Continued use of the Services following such updates constitutes acceptance of the revised policy.

15. Contact Information

For cancellation requests, billing concerns, or refund inquiries, please contact:

SP-CRM
Owner: Supriya Prabhat
Patna, Bihar, India

Email: support@sprabhat.in
Phone: +91 8317761879
Website: crm.sprabhat.in