Last Updated: May 2026

SP-CRM ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal and business information. This Privacy Policy explains how we collect, use, store, disclose, and protect information when you access or use the SP-CRM platform, website, applications, and related services (collectively, the "Services").

By using SP-CRM, you consent to the practices described in this Privacy Policy.

1. About SP-CRM

SP-CRM is owned and operated by Supriya Prabhat, a Proprietorship business located in Patna, Bihar, India.

Business Name: Supriya Prabhat
Website: crm.sprabhat.in
Support Email: support@sprabhat.in
Phone: +91 8317761879
Location: Patna, Bihar, India

2. Information We Collect

We collect information necessary to provide, maintain, improve, and secure our Services.

A. Account Information

When you register for SP-CRM, we may collect:

Full name
Business name
Email address
Phone number
User role
Login credentials
Profile information

B. Organization Information

When creating an organization account, we may collect:

Company name
Business address
GST information (if provided)
Business contact details
Industry information
Employee details
Organizational settings

C. Customer and Business Data

Users may upload or store business-related information including:

Customer records
Leads and prospects
Contact information
Invoices and quotations
Employee records
Documents and files
Notes and communications
Project information
Support records
Sales and operational data

This information remains the property of the respective user or organization.

D. Payment Information

For paid subscriptions, payments are processed through authorized payment providers.

We may receive:

Transaction identifiers
Payment status
Subscription information
Billing records

SP-CRM does not store complete debit card, credit card, banking credentials, or payment authentication information on its own servers.

E. Device and Technical Information

When accessing our Services, we may automatically collect:

IP address
Browser type
Device information
Operating system
Access times
Usage logs
Error reports
Referral URLs
Session information

F. Cookies and Tracking Technologies

We may use:

Cookies
Session cookies
Authentication cookies
Security cookies
Analytics technologies
Similar tracking technologies

These technologies help us:

Maintain user sessions
Improve performance
Enhance security
Analyze platform usage
Improve user experience

Users may manage cookie settings through their browser preferences.

3. How We Use Information

We use collected information to:

Provide and operate SP-CRM services
Create and manage user accounts
Process subscriptions and payments
Deliver customer support
Improve platform performance
Maintain security and fraud prevention
Enable integrations and automation
Communicate service updates
Respond to inquiries
Comply with legal obligations
Enforce our Terms & Conditions
Develop new features and functionality

4. Legal Basis for Processing

Where applicable, we process information based on:

User consent
Contractual necessity
Legitimate business interests
Compliance with legal obligations
Protection of rights and security interests

5. Data Ownership

All customer data, business records, documents, leads, contacts, invoices, and other content uploaded by users remain the property of the respective user or organization.

SP-CRM does not claim ownership over customer-generated business data.

We only process such data to provide and maintain the Services.

6. Sharing of Information

We do not sell user data.

We may share information in limited circumstances including:

Service Providers

Trusted vendors who assist with:

Cloud infrastructure
Hosting services
Data storage
Payment processing
Customer support
Security services
Communication services

Third-Party Integrations

When enabled by users, SP-CRM may interact with:

Google services
Meta services
WhatsApp services
Payment gateways
Email providers
Communication platforms
Business software integrations

Information shared through such integrations is governed by the policies of those third-party providers.

Legal Requirements

We may disclose information when required to:

Comply with applicable laws
Respond to court orders
Respond to lawful government requests
Protect legal rights
Investigate fraud or abuse
Maintain platform security

7. Data Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect information against:

Unauthorized access
Data loss
Misuse
Alteration
Disclosure
Destruction

Security measures may include:

Access controls
Authentication systems
Secure communications
Monitoring systems
Backup procedures
Infrastructure security controls

However, no internet-based system can be guaranteed to be completely secure.

8. Data Backup

SP-CRM performs periodic backups to support operational continuity and disaster recovery.

While backups improve data resilience, users are encouraged to maintain independent copies of critical business information.

9. Data Retention

We retain information only for as long as necessary to:

Provide Services
Fulfill contractual obligations
Meet legal requirements
Resolve disputes
Enforce agreements
Maintain business records

Retention periods may vary depending on the nature of the information and applicable legal requirements.

10. Account Deletion and Data Export

Users may request account closure or discontinue use of the Services.

Before account deletion, users may export available business data where supported by the platform.

Following account closure, data may be retained for a reasonable period for:

Backup integrity
Legal compliance
Fraud prevention
Dispute resolution
Security purposes

After applicable retention periods expire, information may be permanently deleted.

11. User Rights

Subject to applicable laws, users may have rights to:

Access their information
Correct inaccurate information
Update account information
Request deletion of certain data
Restrict certain processing activities
Withdraw consent where applicable
Obtain copies of their data
Object to certain processing activities

Requests may be submitted to support@sprabhat.in.

12. Children's Privacy

SP-CRM is not intended for children under 13 years of age.

We do not knowingly collect personal information from children below the applicable minimum age requirement.

If we become aware that such information has been collected without appropriate authorization, we will take reasonable steps to remove it.

Users engaging in paid services or legally binding transactions must be at least 18 years of age or have appropriate legal authority.

13. International Access

SP-CRM may be accessed from locations outside India.

By using the Services, users acknowledge that information may be processed and stored in jurisdictions where our service providers operate.

We take reasonable measures to protect information regardless of processing location.

14. Marketing Communications

We may send:

Service notifications
Account updates
Security alerts
Product announcements
Feature updates
Promotional communications

Users may opt out of marketing communications where applicable.

Operational and security-related communications may continue where necessary for service delivery.

15. Third-Party Websites

The Services may contain links to third-party websites or services.

We are not responsible for:

Privacy practices
Security practices
Content
Policies

of third-party websites or providers.

Users should review their respective privacy policies before interacting with such services.

16. Business Transfers

In the event of:

Business restructuring
Asset transfer
Merger
Acquisition
Sale of business operations

user information may be transferred as part of the transaction, subject to applicable legal requirements and confidentiality obligations.

17. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

Updated versions will be posted on the Platform together with the revised effective date.

Continued use of the Services after changes become effective constitutes acceptance of the updated Privacy Policy.

18. Contact Us

For questions, concerns, or privacy-related requests, please contact:

SP-CRM
Owner: Supriya Prabhat
Patna, Bihar, India

Email: support@sprabhat.in
Phone: +91 8317761879
Website: crm.sprabhat.in